To the returning flight we checked in along with the personnel greeted us and seemed extremely professional. Needless to say until we go to the counter. The younger guy was really inexperienced. The agent beside him spelled out that we set the wrong ticket on one among our 8 luggage. They two gentlemen could not operate it out and fundamentally advised us anything was ok.
This follow isn't a single American Airways must go on to apply as is dehumanizing and down appropriate inconsiderate of spending prospects. This practical experience has entirely remaining a nasty flavor in my mouth and it took far from The good family vacation I just lately skilled .
First of all, major thanks and shout out towards your Cust Svc rep Laura. She is quite welcoming and was in a position to deal with my trouble swiftly. It is best to really feel pretty fortunate to possess her being an employee.
I come across it horrible to get my luggage go missing in Miami on both equally leaving and returning flights. I be expecting to get contacted promptly on how we can easily come to an arrangement concerning this. I are going to be performing a observe up.
Times have changed and its quite sad. BTW – Our flight to Madrid was with Iberia and also the practical experience was the entire opposite! The plane was bright, clean and contemporary and the meals decisions ended up appetizing and the attendants had been aware of foods components. Of course it can be carried out ideal!
I can't realize why I cannot have the opportunity to find a seat on flight #1848 from DFW to Bos confirmation LGGSNS
I just wanted to declare that my practical experience using this type of flight and American Airways personnel was the worst I have ever experienced using an airline. The excursion to LAX from TPA was ok besides flight attendants don’t smile or act like they like their Work opportunities any longer. The return flight was a nightmare. It started off when we been given an e-mail the early morning of our flight stating that we necessary to transform our seats that were Beforehand chosen. We did just that & checked in on-line. Once we obtained for the airport our boarding passes nevertheless had the outdated seats which we had to change in the baggage check in counter (all over again employees weren't welcoming in any way).
The definition of consumer service at American Airlines will not be outlined in any recognised terms. It does not deal with The shopper or suggest any service in the slightest degree. My daughter, traveling solo, had the latest practical experience of waiting around in line at Heathrow so very long to check in that she the original source missed the checkin by 2 MINUTES although the plane was on the gate for an additional forty five minutes. The agent, and I use that phrase generously, necessary she get A different ticket for the later flight in a cost of an extra $three hundred. Then proceded to inform her the seat can be assigned on the gate. Alright, difficulty settled. YOU THINK! When the gate is assigned she goes to acquire her seat assigned as well as the ‘AGENT’ who would not enable her on the initial flight cancelled her seat on both the very first and next flight soon after having her dollars! So she wasn’t off that first flight still, THE AGENT took her off! And now she wasn’t on the 2nd flight for which she paid extra funds. The good thing is we ended up in communication and she or he spoke with a supervisor who released a seat to her. When she requested who had cancelled the her reservation, they mentioned they did not know. This all transpired inside a 3 hour time period. She ultimately boarded quarter-hour right before departure, I hope. So my partner and I contacted American Airlines to confirm if she was in a position to get on the plane and who experienced cancelled her flight, considering the fact that there was a financial transaction and no financial transaction takes place without a record of who developed it, a single would Believe, for accounting and theft protection purposes by yourself. My husband named initially and spoke to JAYNE FUENTES, a supervisor who following a extensive discussion gave us NO Data. She could not explain to us if my daughter received a seat on the flight, obtained within the airplane, or who bungled the additional buy. She actually claimed that ‘they are open up terminals and they do not register that is booking or accepting payment for just a seat reservation.’ Which is correct accounting for you. So my spouse thanked her politely for all her help at which point I stated JAYNE FUENTES instructed us almost nothing she was of no help at all. Then I termed American Airways and spoke to a different supervisor, JANE Grey, a individual who should not be allowed to reply telephones in a very jail.
I was on AA flight 487 yesterday likely from San Diego to Charlotte. I just desire to praise a flight attendant that went further than the every day routines of her job. She was so well mannered & welcoming and ready to share her experiences along with make me truly feel additional at ease.
What excellent is composing your displeasure to this so identified as “consumer service” if nothing at all is finished to deal with the grievance.
never at any time acquired such bad service and an organization that just doesn’t care about there shelling out customers
Really let down by using a.A. consumer relations. My spouse went to Italy for that memorial of her mother and when she was there she bought bronchitis with ear infection, subsequently the health practitioner advised her not to fly right before a person 7 days to obvious the an infection.
We were on AA 1517 from Miami to Roatan 02/thirteen/16 and 02/fourteen/sixteen & The flight was unable to land in Roatan and diverted to Belize. I am familiar ample with flying to find out the Captain built the suitable get in touch with plus the diversion was weather conditions similar. On landing in Belize we have been educated through the Captain there was a warning light on an motor that required to be dealt with, the portion was accessible in Belize. The end result was a transparent mechanical hold off. We deplaned and ended up advised we might get food stuff and consume. Right after a lot more than an hour we had not been fed and a little bit later we got a sandwich and bottled h2o after which you can instructed we could board.
American ever , your staff are rude and gave little or no clarification about why or what was taking place